Question 1

Can I use the TSA lock on both zipper pulls?

Accepted Answer

The lock secures the two main zipper pulls together with a single metal clasp. There is only one lock point; it is not dual-lock like some premium suitcases.

Question 2

What is the actual weight of the empty luggage?

Accepted Answer

We measured it at 6.6 lbs on a digital luggage scale. The official spec is 6.5 lbs, so it's within normal variance.

Question 3

Does this bag come with a luggage tag or ID holder?

Accepted Answer

No, Kono does not include a name tag or luggage tag. We recommend adding your own ID tag or a bright belt for extra identification.

Question 4

Can I remove the wheels for cleaning or repair?

Accepted Answer

The wheels are not user-removable. They are attached with rivets. You can clean around them with a damp cloth, but replacement requires a luggage repair shop or warranty service.

Question 5

Does it have a handle on the bottom or side for lifting?

Accepted Answer

There is a top handle and a side handle, but no bottom handle. The side handle is useful for pulling it out of an overhead bin.

Question 6

Is the interior lined with a washable material?

Accepted Answer

The interior lining is a low-pile polyester that can be wiped down with a damp cloth, but it's not removable. For deep cleaning, use a mild detergent and air dry.

Question 7

Is the Apple Green color the exact same as the photos?

Accepted Answer

In our testing and from customer photos, the color is close to the listing, but it can look slightly more neon in bright sunlight and a bit deeper under indoor lighting. It's definitely a bold apple green.

Question 8

Will this fit under the seat on a Frontier or Spirit flight?

Accepted Answer

No, this 20-inch bag is too tall to fit under most airline seats. It's designed for overhead bins, not personal item dimensions. For under-seat use, look for an 18-inch or smaller bag.

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Kono 20'' Carry on Luggage Lightweight with Spinner Wheel TSA Lock Hardside Luggage Durable Small Carry on Suitcase Apple Green Carry-On 20-Inch Apple Green

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