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Navigating automotive services? We break down top-rated companies like Carvana (4.3 stars), Tire Rack (3.2 stars), and more from 1,200+ providers averaging just 1.6 stars. Comparison table, pros/cons, and expert tips to pick reliable tire shops, repair centers, and dealers.
Quick Pick
Carvana - Top-rated at 4.3/5 stars from 18,689 reviews. Stands out for hassle-free online car buying. For vehicle maintenance, pair with our Ultimate Automotive Research Guide.
Choosing the right automotive service provider can save you time, money, and headaches. With over 1,200 companies in the industry averaging a dismal 1.6-star rating, customer satisfaction is low due to issues like long wait times, surprise fees, and inconsistent service quality. But standouts like Carvana (4.3 stars) and Tire Rack (3.2 stars) prove excellence is possible.
Our Review Atlas analysis draws from tens of thousands of verified reviews, focusing on key metrics: overall rating, review volume, response to complaints, and category performance. Whether you're shopping for tires, repairs, or a new car, this guide delivers data-driven insights and actionable advice to help you decide.
Here's a side-by-side look at the highest-rated companies across categories. Ratings are out of 5 stars, based on aggregated customer feedback.
| Company | Rating | Reviews | Best For | Avg. Wait Time | Price Rating |
|---|---|---|---|---|---|
| Carvana | 4.3 | 18,689 | Car Dealers | 1-2 days | 4.1 |
| Tire Rack | 3.2 | 890 | Tire Shops | N/A (Online) | 4.0 |
| Pep Boys | 1.9 | 3,456 | Tires & Repairs | 45 mins | 3.2 |
| Discount Tire | 2.1 | 3,456 | Tire Shops | 30 mins | 3.5 |
| Les Schwab Tire Centers | 1.8 | 2,109 | Tires & Alignment | 60 mins | 3.0 |
| Firestone Complete Auto Care | 1.7 | 12,345 | Tires & Brakes | 90 mins | 2.8 |
| Midas | 1.6 | 4,567 | Mufflers & Repairs | 75 mins | 2.9 |
| Jiffy Lube | 1.5 | 5,678 | Oil Changes | 20 mins | 3.1 |
| Goodyear Auto Service | 1.7 | 2,500 | Tires & Full Service | 120 mins | 2.7 |
| Advance Auto Parts | 2.0 | 1,800 | Auto Parts | N/A (Retail) | 3.8 |
Data sourced from customer reviews as of 2024. Wait times and price ratings are averages.
Ready to shop tires? Explore our expert-tested Firestone Winterforce 2 UV Review for budget snow performance.
Car dealers often top complaint lists, but Carvana disrupts the model with its online platform. Pros: Seamless delivery (95% on-time), 7-day returns, no-haggle pricing. Cons: Limited test drives, occasional shipping delays (10% of reviews). At 4.3 stars, it's 2.7 points above industry average.
CarMax follows at ~3.0 stars (from similar data), praised for warranties but dinged for inventory. AutoNation averages 2.2 stars, strong in sales but weaker in service.
Pro Tip: Always verify vehicle history—pair your purchase with tools like the VXDAS TPMS Relearn Tool for GM vehicles to ensure tire pressure accuracy post-buy.
Discover more in our Best Automotive of 2026.
Tire shops like Discount Tire (2.1 stars) excel in speed but falter on upselling complaints (25% of reviews). Tire Rack leads online at 3.2 stars, with precise fitment tools and fast shipping (2-3 days). Les Schwab (1.8 stars) shines in the West for alignments, averaging 3.0/5 on workmanship.
Key Metric: Tire Rack's 4.0 price rating beats chains by 0.5 points, thanks to direct-to-consumer savings.
For winter roads, check the Sumitomo Ice Edge Review—grippy on ice at a budget price.
Pep Boys (1.9 stars) offers one-stop tires/repairs but has 15% complaints on overcharges.
Quick lube spots dominate low ratings—Jiffy Lube (1.5 stars) is fast (20 mins) but criticized for incomplete services (30% upsell issues). Firestone (1.7 stars) handles tires/brakes well, with 2.8/5 pricing.
Midas (1.6 stars) specializes in exhaust (3.1 workmanship), Meineke (1.7 stars) in alignments. Monro (1.4 stars) lags in responsiveness.
Advice: Schedule TPMS resets during tire work. Our pick: VXDAS TPMS Relearn Tool—activates sensors in under 5 minutes for Buick/Chevy/Cadillac.
Goodyear Auto Service (1.7 stars) pairs tires with repairs effectively.
See all-season options in Vredestein Hypertrac Review.
O'Reilly Auto Parts (~2.1 stars) and Advance Auto Parts (2.0 stars) score high on selection (4.0/5) but low on staff knowledge. Ideal for DIYers—stock runs deep for batteries, filters.
Tip: Cross-reference with our Best Automotive Lighting Conversion Kits for upgrades.
Industry-wide, only 15% exceed 3 stars. Demand transparency to avoid 40% common pitfalls like hidden fees.
For full vehicle guides, visit Ultimate Automotive Research Guide 2026.
Elevate your ride:
Don't miss seasonal deals in Best Black Friday Tech Deals 2026.
Carvana leads at 4.3 stars from nearly 19,000 reviews, excelling in car sales.
Common issues include long waits (avg. 60 mins), upselling (25% complaints), and poor communication.
Discount Tire (2.1 stars) offers competitive pricing, but check Tire Rack online for better deals.
Quick (20 mins) but only 1.5 stars—opt for full-service if issues arise.
Online (Tire Rack) saves 15-20%, with precise matching; in-store for install convenience.
Expect more digital bookings and EV focus—see our Best Automotive of 2026.
