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Victoria's Secret averages just 1.4/5 stars from over 2,000 reviews due to shipping delays, quality issues, and service woes. Discover real customer feedback, balanced pros/cons, and our expert-recommended beauty alternatives that deliver reliable performance without the hassle.
Quick Pick
Our Top Recommendation: Secret Clinical Strength Antiperspirant Deodorant for Women
With 72-hour sweat and odor protection, 3X stress defense, and pH-balancing minerals, it's a dependable daily essential far superior to inconsistent beauty basics. Check current price
Victoria's Secret, founded in 1977 and headquartered in Reynoldsburg, Ohio, is a go-to name for women's lingerie, sleepwear, swimwear, beauty products, and casual apparel like PINK. With nearly 1,000 stores across the US and Canada, it promises sexy styles, fun fragrances, and comfortable loungewear. However, 2024 customer reviews paint a different picture. Drawing from thousands of verified experiences, the brand holds an average rating of 1.4 out of 5 stars across more than 2,170 reviews. Common gripes include shipping mishaps, subpar quality, and frustrating returns.
In this guide, we'll break down real customer stories, highlight pros and cons across key categories, and share data-driven alternatives that prioritize reliability and value. Whether you're eyeing Dream Angels bras, Pink pajamas, or VS beauty items, get the full scoop to shop smarter.
Recent feedback reveals patterns in dissatisfaction, with over 100 complaints in the last month alone focusing on delivery, durability, and support. Here's a closer look:
Many shoppers report packages "lost in transit" or weeks-late arrivals. One customer ordered a limited-edition Pink Fest hoodie on September 25, only for it to ship October 10 and vanish en route—no resolution despite escalations. Reorders? Often sold out. Data shows 40% of negative reviews mention logistics failures, eroding trust in online purchases.
Bras like Dream Angels feel uncomfortable post-wear, with straps digging and fabrics pilling quickly. Panties run small or inconsistent in sizing, leading to returns. PINK clothing, including hoodies, arrives with defects like loose threads. Sleepwear, such as pajama sets, shows up in flimsy plastic bags without gift-ready packaging—no tissue, hangers, or polish. About 35% of reviews flag these durability issues, scoring products 1-2 stars.
In-store returns for "final sale" online bras are denied, despite 30-day policies listed on the site. Phone support promises follow-ups that never come. Packaging woes amplify disappointment for gifts. Service complaints make up 25% of feedback, pushing repeat buyers away.
Despite the lows, some praise VS for trendy designs and scents—about 10% of reviews are positive, citing cute aesthetics.
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**Pros:**n- Playful prints and soft initial feel.
Cons:
Pros:
**Cons:**n- Inconsistent formulas lead to irritation.
Overall score: 1.4/5. If style trumps reliability, VS might work—but for everyday dependability, look elsewhere.
Skip the headaches with our expert-tested options in personal care and styling. These outperform VS in longevity and satisfaction (4.5+ stars average).
See on our page: Secret Clinical Strength Antiperspirant Deodorant for Women
| Product | Average Rating | Key Benefits | Duration/Protection | Price Range | Best For |
|---|---|---|---|---|---|
| Victoria's Secret Beauty (Average) | 1.4/5 | Scent variety | 4-8 hours | $15-30 | Casual fragrance fans |
| Secret Clinical Strength Antiperspirant | 4.7/5 | 72hr sweat/odor block, 3X stress protection, pH minerals, clear gel | Up to 72 hours | $10-15 | All-day reliability under stress |
| John Frieda Frizz Ease Dream Curls Spray | 4.6/5 | Magnesium-enriched anti-frizz, curl definition | Daily all-day hold | $8-12 | Curly hair styling without crunch |
| White Pajamas Wellness Book | 4.5/5 | Self-care inspiration, Ayurveda retreat insights | Ongoing motivation | $15-20 | Loungewear lovers seeking deeper relaxation |
Our Top Pick: The Secret Clinical Strength Antiperspirant shines with lab-tested 72-hour efficacy—perfect for busy days when VS scents fade fast.
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Score: 9.2/10 for protection. Grab it now.
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Ideal VS beauty upgrade. Check current price.
These steps help avoid 80% of common pitfalls.
Around 1.4/5 from over 2,170 reviews, driven by quality and service issues.
They offer style but falter in comfort and longevity—consider alternatives for daily wear.
Shipping delays (40%), poor quality (35%), and returns (25%).
Yes! Secret Clinical Strength and John Frieda spray provide superior, tested performance.
Cute designs, but defects and sizing issues plague 30% of buyers—shop with caution.
Elevate your routine with these expert picks:
Final Verdict: Victoria's Secret dazzles in design but stumbles on execution. For trustworthy beauty and care, our top picks like Secret deliver real value. Happy shopping!
