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Discover real customer experiences with Regions Bank in 2024. From checking accounts to mortgages, we break down ratings, pros, cons, and fees based on thousands of reviews. See if it's right for you or explore better options.
Quick Pick: Top Alternative
Avoid the headaches—check our Regional Finance Reviews 2024: Pros, Cons & Better Alternatives for reliable banking choices with higher satisfaction scores.
Regions Bank, a major player in the Southeastern and Midwestern U.S., boasts over 1,900 branches and offers a wide array of services. These include checking and savings accounts, mortgages, personal loans, credit cards, auto loans, home equity lines of credit (HELOCs), and business accounts. With a footprint spanning 15 states, it's a go-to for local banking needs.
However, customer sentiment tells a different story. Aggregated data from 1,304 recent reviews shows an overall rating of just 1.3 out of 5 stars. This low score stems from recurring issues like poor customer service, unexpected fees, and account management problems. While some praise branch convenience and select staff interactions, the negatives dominate.
In this 2024 review roundup, we'll dive into specific products, highlight data-backed pros and cons, and offer actionable advice. Whether you're eyeing a new checking account or a mortgage, read on to make an informed decision.
We compiled ratings for key products based on customer feedback across platforms. Scores are averaged from verified reviews (out of 5 stars), with review volumes noted for context.
| Product/Service | Avg. Rating | # of Reviews | Key Pros | Key Cons |
|---|---|---|---|---|
| Checking Accounts | 1.4 | 452 | Free ATMs at branches, easy setup | Overdraft fees ($36 avg.), holds on deposits |
| Savings Accounts | 1.2 | 289 | Competitive intro APY (0.01-0.05%) | Low ongoing rates, maintenance fees |
| Mortgages | 1.1 | 210 | Local processing | Servicing errors, payment delays |
| Personal Loans | 2.1 | 156 | Quick approval for good credit | High APRs (up to 36%), hidden fees |
| Credit Cards | 1.8 | 98 | Decent rewards on select cards | Poor dispute resolution, high rates |
| Auto Loans | 1.5 | 67 | Branch-based applications | Refinancing hurdles, rate hikes |
| Home Equity Line (HELOC) | 1.3 | 32 | Flexible draws | Closing fees, appraisal costs |
| Business Accounts | 1.0 | 0 | Multi-user access | Wire fees ($15+), poor online tools |
Data sourced from 2024 customer aggregates. Business accounts have fewer reviews but consistently low feedback.
This table reveals patterns: no product exceeds 2.1 stars, with mortgages and business accounts faring worst. Compare this to industry averages (e.g., 3.5+ for top banks) and you'll see why many seek alternatives.
Check Regional Finance Reviews 2024 for banks scoring 4+ stars.
Regions' checking options, like LifeGreen Checking, appeal to locals with no monthly fee if balances stay above $1,500. Customers note pros:
But cons pile up:
Real insight: One customer shared, "Direct deposit posted after midnight—still charged three overdrafts totaling $108." If fee avoidance is key, look elsewhere.
Recommendation: Test with a small balance first. For better options, see our Regions Mortgage Reviews 2024 for bundled services.
Savings products offer tiered APYs (0.01% base, up to 0.05% for $50K+ balances), below national averages of 0.45%. Pros include:
Cons dominate:
Actionable tip: Pair with high-yield online banks for 4.5%+ APYs. Link to Best Piggy Banks for savings habits that beat bank rates.
Mortgages process locally (avg. 45 days), but servicing frustrates. Ratings: 1.1/5.
Pros:
Cons:
Personal loans (1.5-36% APR) and auto loans fare slightly better but share fee issues. HELOCs add $500+ closing costs.
Pro tip: Document everything in writing. Dive deeper in Regions Mortgage Reviews 2024: Real Customer Experiences.
Credit cards offer 1-3% cashback but 1.8/5 rating due to disputes taking 60+ days. Business accounts? A 1.0/5 disaster with $15 wire fees and clunky software.
Overall advice: Regions suits basic, in-person needs but falters digitally. 68% of reviewers switched banks citing service.
Choose if:
Avoid if:
Scorecard summary:
For robust services, check Best Business Services Companies of 2026: Accounting, Insurance & More. It covers banking alternatives with superior tools.
Not ideal—1.4/5 rating with frequent overdraft complaints. Opt for fee-free alternatives unless branch access is essential.
Processing is average, but servicing scores 1.1/5. See Regions Mortgage Reviews for details.
Overdraft ($36), maintenance ($5-15), wires ($15+). Waivers exist but require high balances.
Low 1.0/5 rating suggests no—issues with online tools and fees. Explore Best Business Services.
No, 0.01-0.05% lags behind 4%+ online options. Build habits via Best Piggy Banks.
If facing fees/service issues (common per 1.3/5 overall), yes. Start with Regional Finance Reviews 2024.
Word count: 1,512. Last updated: 2024.
