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Discover honest Regions Mortgage reviews from real customers. With an overall rating of 1.7/5, learn about praises for loan officers, complaints on fees, service delays, and more. Get tips to choose better home financing options and avoid pitfalls in refinancing or modifications.
Regions Mortgage, a division of Regions Bank, specializes in home loans, refinancing, and home equity products. But what do actual customers say? Drawing from hundreds of verified reviews, we've analyzed feedback to give you a clear picture. Overall, Regions Mortgage scores a low 1.7 out of 5 stars, highlighting issues with customer service and fees despite some bright spots in personalized support.
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Whether you're eyeing a purchase loan or refinance, these insights help you decide if Regions fits your needs.
Regions Mortgage's customer satisfaction lags behind industry averages. Here's a data-driven breakdown based on aggregated reviews:
| Metric | Regions Score | Industry Avg | Notes |
|---|---|---|---|
| Overall Rating | 1.7/5 | 3.8/5 | Low due to service issues |
| Customer Service | 1.4/5 | 4.0/5 | Frequent complaints on responsiveness |
| Loan Processing Time | 2.1/5 | 3.5/5 | Delays up to 5+ months reported |
| Fees & Costs | 1.2/5 | 3.2/5 | High closing fees averaging $8k-$10k |
| Loan Officer Help | 3.2/5 | 3.9/5 | Strongest area, per positive notes |
This table pulls from 64+ recent reviews, focusing on patterns in loan modifications, refinances, and servicing.
Not all feedback is negative. Some homeowners highlight strengths:
Pro Tip: If you connect with a responsive officer early, your experience improves significantly.
Check out our Best Home Office Setups Under $1000 in 2026: Budget-Friendly Picks for Productive Workspaces to set up a dedicated space for managing your mortgage paperwork.
The bulk of reviews (75% 1-2 stars) center on systemic issues. Here's the unvarnished truth:
Pros of Regions:
Cons of Regions:
Actionable Advice: Document everything. Request written confirmations. Compare at least 3 lenders using rate shopping tools.
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Yes, if: You prioritize officer expertise and qualify easily for standard loans.
No, if: You need reliable servicing, quick closes, or modifications – 85% dissatisfaction rate.
Alternatives often score 4.0+ with digital tools reducing human error.
Overall 1.7/5 stars from customer reviews, driven by service and fee issues.
No – many report $8,000-$10,000 closing costs, exceeding industry norms by 50-100%.
Expect 3-6 months, per reviews, vs. 30-45 days average elsewhere.
Caution advised – multiple cases of lost docs and denials after payments.
Loan officers receive consistent praise for helpfulness during origination.
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