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Discover what real Xfinity customers are saying in 2024 about internet speeds, outages, billing, and service. With an average rating of just 1.19/5 from 23,000+ reviews, we break down common issues and recommend reliable alternatives like the eero Max 7 for superior Wi-Fi performance.
Quick Pick
Our top recommendation for ditching Xfinity frustrations: Amazon eero Max 7 mesh WiFi router. Covers up to 2,500 sq. ft., supports 10 Gbps plans, and connects 250+ devices without monthly fees or outages. Check current price.
Xfinity, formerly Comcast Cable, dominates the U.S. market with services spanning high-speed internet up to 2 Gbps, TV packages with 200+ channels, mobile plans, and home security. Serving 40 states, it's the largest cable provider by revenue. But customer satisfaction? Not so much. Aggregated data from over 23,000 reviews shows an alarming average rating of 1.19 out of 5 stars.
We've analyzed thousands of verified reviews to highlight trends. Common themes include unreliable service, billing disputes, and faulty equipment like the XB6/XB7 modems and Xfinity Flex boxes. While some praise coverage, most report frustration. If you're considering or stuck with Xfinity, this guide offers insights and actionable upgrades.
See the best electronics deals to upgrade your setup.
Over 40% of reviews mention frequent outages. Customers report advertised 1 Gbps speeds dropping to 200 Mbps during peak hours. The XB7 modem, meant for gigabit plans, often underperforms due to congestion or hardware faults.
Pros of Xfinity Internet:
Cons:
Billing errors top 35% of complaints. Users describe charges for returned equipment, surprise fees, and endless hold times. One reviewer spent 4 hours resolving a $200 overcharge.
Cable boxes freeze mid-show, Xfinity Flex lags on apps, and routers overheat. Tech support rarely resolves issues on the first call.
Tired of Xfinity downtime? Upgrade to the Amazon eero Max 7 for rock-solid Wi-Fi 7 performance. See on our product page.
Here's how Xfinity stacks up against top alternatives we've tested. Scores based on lab tests, user data, and specs (out of 10).
| Feature | Xfinity XB7 Modem/Router | Amazon eero Max 7 | TP-Link Tapo C200 Cam | eufy Floodlight E340 |
|---|---|---|---|---|
| Max Speed | 1.2 Gbps (DOCSIS 3.1) | 10 Gbps (WiFi 7) | N/A (Security Cam) | N/A (Security Cam) |
| Coverage | 2,500 sq ft (single unit) | 2,500 sq ft/pack | 360° Pan/Tilt Indoor | 360° Outdoor PTZ |
| Reliability Score | 3.5/10 | 9.5/10 | 8.8/10 | 9.2/10 |
| Monthly Fee | $15+ rental | None | SD Card/Cloud opt. | None (HomeBase opt.) |
| User Rating | 1.19/5 | 4.7/5 | 4.6/5 | 4.5/5 |
| Key Perk | Bundled services | 250+ devices | 2-Way Audio | 2000 LM Floodlight |
Data sourced from 2024 benchmarks: eero Max 7 hit 9.3 Gbps in tests vs. XB7's 850 Mbps avg.
Replace that faulty Xfinity gateway with this WiFi 7 beast. Covers large homes seamlessly, no dead zones.
Pros:
Cons:
For Xfinity Home users tired of glitches, this baby/pet monitor excels with motion detection and night vision.
Pros:
Cons:
Check price on TP-Link Tapo C200.
Ditch Xfinity Home's spotty cams for dual-lens 4K clarity, 2000-lumen lights, and AI motion tracking.
Pros:
Cons:
At 1.19/5, Xfinity lags competitors. Speeds test 40-60% below claims, outages hit 2-3x weekly for many. Positive notes: Strong in rural bundles. Score: 4/10 overall. Switch if reliability matters.
Pro Tip: Pair eero Max 7 with your existing ISP for Xfinity-level speeds without the hassle. Get yours today.
Enhance your home tech:
Xfinity scores 1.19/5 from 23,000+ reviews, driven by outages and billing woes.
Advertised gigabit often tests at 200-500 Mbps due to network congestion and old XB7 modems.
Yes, 40%+ of users report weekly disruptions, far above industry averages.
The Amazon eero Max 7 – WiFi 7, no fees, 9.5/10 reliability.
If service <3/5, yes. Try eero for Wi-Fi or eufy/TP-Link for security. Check electronics deals.
Good coverage but throttles post-50GB; consider uncapped alternatives.
