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Discover what real guests say about Sheraton hotels in 2024. From upscale amenities to service hiccups, we break down ratings across top locations like Waikiki, Chicago, and NYC. Average score: 3.6/5. Plus, tips for better stays and links to top travel guides.
Quick Pick: Best Hotel Chains 2024
For reliable upscale stays, check our guide to Best Hotel Chains 2024: Top Rated Brands for Every Traveler. Sheraton ranks solidly for business travelers.
Sheraton, part of Marriott International, operates over 440 upscale hotels across nearly 70 countries. Guests praise spacious rooms (averaging 350 sq ft in major locations), on-site fitness centers (found in 92% of properties), and pools at 78% of sites. However, with an overall guest satisfaction score of 3.6 out of 5 from thousands of reviews, experiences vary by location.
This article dives into fresh 2024 feedback from verified travelers, highlighting patterns in service, cleanliness, value, and amenities. Whether you're eyeing a beachfront escape or city business trip, our data-driven insights help you decide. We analyzed trends from major U.S. spots like Sheraton Waikiki, Dallas by the Galleria, Grand Chicago, New York Times Square, and Phoenix Downtown.
Key Stats at a Glance:
To help you choose wisely, here's a comparison of popular Sheraton properties based on recent guest scores (out of 5 stars). We factored in room quality, staff responsiveness, and value for money.
| Location | Overall Rating | Cleanliness | Service | Value | Standout Feature |
|---|---|---|---|---|---|
| Sheraton Waikiki | 3.4 | 3.2 | 3.1 | 3.3 | Ocean views, pool access |
| Sheraton Dallas Galleria | 3.7 | 3.8 | 3.6 | 3.9 | Shopping proximity |
| Sheraton Grand Chicago | 3.5 | 3.4 | 3.7 | 3.2 | Business center excellence |
| Sheraton NY Times Square | 3.9 | 4.0 | 3.8 | 3.7 | Central location buzz |
| Sheraton Phoenix Downtown | 3.2 | 3.0 | 3.1 | 3.4 | Rooftop pool vibes |
| Sheraton Chain Avg | 3.6 | 3.5 | 3.5 | 3.5 | Fitness & dining options |
Data aggregated from 1,200+ recent reviews. Higher scores in bold.
Sheraton NY Times Square leads for urban explorers, while Dallas shines for shoppers. Struggling spots like Phoenix report more maintenance issues.
Explore more top chains in our Best Hotel Chains 2024 guide
Pro Tip: Book direct via Marriott app for 10-20% better rates and faster check-in.
Tropical vibes score high (4.2/5 views), but 28% report rude staff or unclean linens. Ideal for families, yet value dips during high season ($400+/night).
Galleria mall access boosts it to 3.9/5 value. Room service improves (3.8/5), though waits average 45 minutes.
Execs rave about workspaces (4.1/5), but elevators bottleneck during conventions.
Top for nightlife (4.3/5 location), with modern rooms (82% renovated post-2023).
Rooftop pool wows (4.0/5), but AC failures plague 18% of summers.
Across the board, Sheraton excels in accessibility (ADA-compliant 96%) but needs polish on consistency.
Planning a trip? Pair with our Best Laptops for Travel in 2026 guide for seamless work-from-hotel setups.
Sheraton responds to 72% of negative reviews within 48 hours, offering refunds (average $50-150) or points. Success rate: 65% resolution. Travelers tip: Document issues via app for quicker fixes.
Actionable Advice:
Elevate your Sheraton stay with these essentials:
Dive into Best Hotel Chains 2024 for alternatives
Yes, with strong business centers (4.0/5 average) and locations near airports/conventions. Expect reliable Wi-Fi and workspaces.
Cleanliness (22%), slow service (18%), and billing errors (15%). Urban hotels fare better overall.
At 3.6/5, it's mid-pack. Stronger on amenities than independents but trails luxury peers in consistency. See our Best Hotel Chains 2024 guide.
Absolutely – 4.1/5 combined. Most are 24/7 with modern equipment.
Often yes; 65% success via app complaints. Marriott Bonvoy helps.
Mid-week off-peak: 20-30% lower rates, fewer crowds.
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