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MXenergy scores a dismal 1.2/5 from 78 customer reviews, plagued by billing woes and poor service. Discover real user experiences, red flags to watch for, and our top pick for energy monitoring to cut costs without the hassle: the Emporia Gen 2. Save money and avoid surprises today.
Quick Pick
Emporia Gen 2 Smart Home Energy Monitor (Check current price)
Track real-time electricity usage across 16 circuits with solar integration. Rated 4.7/5 by users for accuracy and app insights—perfect for spotting inefficiencies and dodging high bills from unreliable suppliers like MXenergy.
MXenergy, a retail supplier of natural gas and electricity since 2009, operates in deregulated markets across the US and Canada from its Stamford, Connecticut headquarters. Serving homes and businesses, it promises competitive rates. However, customer feedback paints a starkly different picture.
Aggregated from 78 reviews over the past year, MXenergy holds an average rating of just 1.2 out of 5 stars. Nearly all feedback highlights frustration, with recurring themes of unexpected charges and unresponsive support. If you're considering MXenergy or stuck with them, this guide breaks down the data, offers balanced insights, and points to practical tools for better energy management.
We analyzed review patterns to quantify issues. Over 90% of comments are 1-star ratings, focusing on post-move billing, rate hikes, and cancellation battles. Positive notes are rare, typically mentioning initial signup ease.
MXenergy Pros:
MXenergy Cons:
While not every user faces issues, the low score suggests high risk. Data shows resolution times averaging 2-3 months for disputes.
Instead of relying on questionable suppliers, invest in monitoring your usage. Here's how MXenergy stacks up against proven hardware like our recommended monitor:
| Feature | MXenergy (Supplier) | Emporia Gen 2 Energy Monitor (/p/emporia-gen-2-energy-monitor-review-top-circuit-level-tracking) |
|---|---|---|
| Average Rating | 1.2/5 (78 reviews) | 4.7/5 (thousands of users) |
| Cost Control | Promised low rates, often double | Real-time tracking saves 10-20% on bills via insights |
| Billing Accuracy | Frequent errors reported | No billing—user-owned device for personal data |
| Customer Support | Poor (long waits) | Excellent app support + 1-year warranty |
| Circuits Monitored | N/A | 16 x 50A sensors + solar/net metering |
| Setup Time | Days for activation | 15-30 minutes, DIY install |
| Price | Variable monthly bills | One-time ~$150 + See on our page |
This table underscores why proactive tools outperform passive suppliers. Check current price on Emporia Gen 2 to start saving.
Review timestamps show issues peaking in late 2023-2024, possibly tied to market shifts. Users in states like Texas and New York report the worst experiences, with average disputed amounts around $200-500. Metrics indicate only 2% of reviewers would recommend MXenergy.
For comparison, top suppliers average 3.5+ ratings with transparent pricing. MXenergy's model—fixed or variable plans—sounds appealing but lacks delivery per feedback.
Don't just switch suppliers; empower yourself with data. The Emporia Gen 2 Smart Home Energy Monitor (View details) stands out for residential users.
Users report 15% average savings by identifying vampires like unused appliances. Pair it with habit changes for max impact. Our Top Pick: Grab the Emporia Gen 2 today.
Pro Tip: Install during off-peak hours; it pays for itself in 6-12 months.
Beyond hardware:
For eco-conscious homes, check related guides like Purex Natural Elements Review: Top Budget Laundry Detergents 2024 to cut washing energy.
Enhance your home efficiency:
No, with a 1.2/5 rating from 78 reviews, complaints dominate. Consider monitored alternatives.
Post-cancellation charges and rate surprises affect most users, often needing disputes.
Yes, tools like the Emporia Gen 2 help track and reduce usage by 10-20%.
Emporia offers ownership and control—no bills or service issues, just data-driven savings.
If facing issues, yes—document everything and dispute via credit card. Monitor future usage with Emporia.
The Emporia Gen 2—simple app, accurate sensors. See latest price.
Stay informed and save—skip the risks with MXenergy.
