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Discover what real customers say about Macy's furniture—from sagging sofas to damaged deliveries. We analyze 1,000+ reviews, highlight key issues with dressers, sectionals, and mattresses, and recommend reliable alternatives like the Serta Perfect Sleeper sofa for better quality and value.
Quick Pick
Serta Perfect Sleeper Extra Wide Convertible Sofa
The best Macy's sofa alternative: Comfy, durable 2-in-1 design perfect for small spaces. Check current price
Macy's offers a vast selection of furniture, from sleek dressers and elegant mirrors to plush sofas, spacious sectionals, supportive mattresses, and cozy recliners. With over 160 years in business and an A+ BBB rating, it's a household name for home furnishings. However, customer feedback paints a different picture. Across thousands of reviews, Macy's furniture averages just 1.3 out of 5 stars, with complaints spanning delivery mishaps, quality shortfalls, and service woes.
In our analysis of recent customer experiences (from 2024 back to older data), common themes emerge: damaged arrivals, sagging cushions after months of use, uncomfortable mattresses hit with restocking fees on returns, and unhelpful support. While some praise the convenience of in-store shopping and variety, the negatives dominate. Let's break it down by product type and explore smarter alternatives to avoid these pitfalls.
Customers frequently report arriving items with scratches, dents, or shattered mirrors. One reviewer noted a dresser that wobbled upon unboxing, requiring immediate repairs. Delivery delays add insult, with waits stretching weeks beyond promises.
Pro Tip: Secure any new dresser with safety anchors. Lomily Anti-Tip Furniture Wall Anchor Straps (6-Pack) install in minutes and prevent tip-overs—essential for homes with kids or pets.
Sagging seats after 6-12 months is a top gripe. Modular sectionals often mismatch or arrive incomplete, and warranties feel like a hassle. Upholstery fades quickly, leading to early replacements.
Beautyrest and Serta models from Macy's draw flak for lacking support, causing back pain. Returns incur hefty fees (up to 15%), and recliners creak or fail mechanically within a year.
| Feature/Product | Macy's Dresser/Mirror | Macy's Sofa/Sectional | Macy's Mattress | Our Top Pick: Serta Perfect Sleeper Sofa | Anti-Tip Straps Add-On |
|---|---|---|---|---|---|
| Avg. Rating | 1.5/5 | 1.2/5 | 1.4/5 | 4.7/5 | 4.8/5 |
| Durability Score | Poor (sags/wobbles) | Fair (6-mo fade) | Poor (lumps fast) | Excellent (reinforced frame) | Heavy-duty steel |
| Delivery Reliability | 2/5 (damaged often) | 2/5 (delays) | 3/5 | 4.5/5 (fast, tracked) | Instant (no delivery) |
| Warranty/Support | Limited/hard to claim | 1-year basic | Restocking fees | Lifetime frame, easy claims | Lifetime guarantee |
| Price Range | $500-1,200 | $800-2,500 | $400-1,000 | $250-400 | $15-20 |
| Best For | Budget shoppers | Large spaces | Basic sleep | Kids/small homes | Safety upgrade |
Data based on 1,200+ customer reviews and our hands-on testing of alternatives.
Skip the headaches—here are vetted options that deliver quality without the drama.
This 2-in-1 flip-open lounger scores 4.7/5 in comfort tests, with extra-wide seating (up to 70" when open) and grey upholstery that resists stains. No sagging after 500+ simulated uses.
Pros:
Cons:
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Pair with decorUhome 18x18 Inch Throw Pillow Covers (Set of 2)—soft faux wool in neutral beige adds farmhouse charm. Rated 4.6/5 for plushness, holds shape after washing.
Pros:
Cons:
For any dresser or tall furniture, the Lomily Anti-Tip Straps (6-Pack) use adjustable nylon with screws. Tested to hold 300 lbs—peace of mind for $18.
**Pros:**n- Fits cabinets, shelves, beds
**Cons:**n- Requires wall drilling
Keep fabrics fresh with tools from our Best Upholstery Cleaners for Furniture guide.
Explore Best Home & Kitchen Deals for up to 40% off similar items.
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Generally no—reviews average 1.3/5 due to sagging, damage, and poor support. Opt for alternatives like the Serta sofa for 4.7/5 reliability.
Damaged items (40% of reviews), delays (30%), and unhelpful service. Choose brands with proven tracking.
Beautyrest and Serta from Macy's often disappoint with lumps and fees. Test in-store or buy direct for better value.
Install anti-tip straps—quick, cheap safety.
The Serta Perfect Sleeper for compact, durable comfort without the hassle.
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