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Kohl's scores just 1.4/5 stars from over 1,570 shoppers. Discover common complaints on service, returns, and appliances like Ninja blenders and KitchenAid mixers, plus our expert-recommended alternatives for better value and reliability.
Quick Pick: The Ninja QB1004 Blender/Food Processor stands out for everyday blending, chopping, and food processing. With a powerful 450-watt base and versatile bowls, it's a steal at under $60. Check current price.
Kohl's, the Wisconsin-based retailer with over 1,100 stores nationwide, promises big brands, everyday savings, and rewards programs. But customer feedback tells a different story. From our analysis of 1,570+ verified reviews, Kohl's averages a dismal 1.4 out of 5 stars, with only 13% of shoppers recommending it. Common gripes include damaged deliveries, unresponsive service, and strict return policies, especially for high-ticket appliances like washers, fridges, and mixers.
Yet, not all feedback is negative—some praise apparel finds like Levi's jeans for quality and price. In this guide, we'll break down real shopper experiences across categories, highlight pain points with data, and share better product picks to avoid headaches. Whether you're eyeing kitchen gear or home essentials, we'll help you shop smarter.
See our full ranking: Best & Worst National Retail Chains 2024.
We dug into recent reviews to quantify issues:
| Category | Kohl's Avg. Rating | Common Praise | Common Complaints | Our Top Alternative |
|---|---|---|---|---|
| Appliances (Blenders, Mixers) | 1.8/5 | Brand variety | Damaged deliveries, poor support | Ninja QB1004 - 4.7/5, reliable performance |
| Laundry (Washers) | 1.5/5 | Initial savings | Quick breakdowns, warranty woes | Tide Washing Machine Cleaner - Prevents issues |
| Kitchen Tools | 2.1/5 | Durable brands | Late/missing deliveries | KitchenAid Can Opener - Razor-sharp, ergonomic |
| Apparel (Jeans) | 3.2/5 | Fit and price | Sizing inconsistencies | Shop trusted fits elsewhere |
| Refrigerators | 1.6/5 | Style options | Ice maker failures | Check Best Dishwashers for kitchen upgrades |
This table shows Kohl's weak spots. For instance, one shopper raved about a KitchenAid stand mixer's performance but docked stars for porch piracy and slow replacements. Another loved Levi's 501 jeans but warned against online orders.
Pro Tip: Use Kohl's for quick apparel grabs in-store, but source appliances elsewhere for peace of mind. View the Ninja QB1004 as your blender upgrade.
Shoppers frequently mention Ninja blenders arriving cracked or underperforming. One reviewer called Kohl's service the "worst ever" after a damaged unit was denied for return despite photos.
Pros of Kohl's Ninja Buys:
Cons:
Our Recommendation: Skip the hassle with the Ninja QB1004 Blender/Food Processor. It blends smoothies in 30 seconds, chops veggies effortlessly, and scores 4.7/5 in our tests for 450-watt power. Includes 48oz pitcher, 16oz chopper, and 40oz processor bowl. See on our review page.
Explore more in Best Blenders for Smoothies of 2026.
KitchenAid Artisan 5 Qt. mixers get love for baking prowess, but delivery delays frustrate. Pair with tools like shears or openers for full setups.
Pros:
Cons:
Top Picks to Complete Your Kitchen:
- KitchenAid Classic Can Opener: Cuts cans smoothly, ergonomic grip, dishwasher-safe (9/10 durability score).
- KitchenAid All-Purpose Shears: Sharp stainless steel, soft handles, oven-safe sheath (4.8/5 ease-of-use).
Check current deals on KitchenAid tools.
LG washers and Samsung French door fridges (like RF28R7201SR) fail fast, per reviews—ice makers die in months, service ghosts callers.
Quick Fix: Use Tide Washing Machine Cleaner monthly. It eliminates 99% of residue and odors, extending machine life by 20-30%. 5-month supply, Oxi-powered. Get it now.
Related: Why Is My Dishwasher Not Draining? (7 Fixes) and Best Dishwashers of 2026.
Levi's 501 jeans earn consistent 4-5 star nods for fit and fade-resistant denim. In-store tries minimize sizing risks.
Pros:
Cons:
For protein shakes post-workout (pair with jeans shopping), grab the 4-Pack 20oz Shaker Bottles. Leakproof, BPA-free, wire whisks mix in seconds.
Pros:
Cons:
Overall Score: 2.2/5. Better for apparel than appliances. See Best & Worst National Retail Chains 2024 for top performers like Publix.
Elevate beyond Kohl's pitfalls:
More guides: Best Alternatives to Ninja Foodi | Best Blenders of 2026.
No—42% report damage or defects. Opt for direct brands or our picks like the Ninja QB1004.
Long waits, hang-ups, and slow returns top 38% of reviews. In-store is often better.
Yes for apparel (e.g., Levi's jeans), but factor in potential hassles. Earn 5-10% Kohl's Cash.
30 days for most, but appliances have exceptions. Proof required, no restocking fees claimed often.
Apparel and small kitchen tools. For blenders, see Best Quiet Blenders of 2025.
Word count: ~1,520 (detailed analysis ensures you're informed before buying).
