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Kmart scores just 1.3/5 stars from over 1,300 reviews, with complaints about poor service, faulty products like vacuums, and tough returns. Discover why shoppers are switching—and our top-rated vacuum picks that deliver real value without the hassle.
Kmart, the discount retailer known for clothing, home goods, toys, and appliances, continues to struggle with customer satisfaction. With an overall rating of 1.3 out of 5 stars from more than 1,300 verified reviews, issues like subpar product quality, unresponsive service, and return nightmares dominate feedback. Online shoppers report delayed deliveries, broken items (especially vacuums), and hang-ups from support teams. In-store experiences highlight dirty locations, understaffed shelves, and pharmacy errors.
If you're considering Kmart for budget buys like vacuums or household essentials, think twice. We've analyzed the data and recommend proven alternatives that prioritize performance and reliability. Read on for insights and our handpicked upgrades.
Quick Pick: Our Top Vacuum Alternative
The Hoover ONEPWR Evolve Pet Elite Cordless Vacuum Cleaner stands out for pet owners and quick cleanups. Lightweight at under 9 lbs, it boasts XL dirt cup capacity and powerful suction for hard floors and carpets. Check current price
Data from recent reviews paints a grim picture:
Positive notes are rare (under 5%), like occasional layaway wins, but they're drowned out by consistent failures.
These patterns hold across online orders, in-store visits, and services like optometry.
Kmart's vacuums often fail on suction, build quality, and support. Here's a comparison table of reliable cordless stick vacs we've tested—far superior for hard floors, pet hair, and daily use:
| Feature | Hoover ONEPWR Evolve Pet Elite | Tineco Pure ONE S11 | Eureka NEC180 RapidClean Pro | Bissell Symphony Pet |
|---|---|---|---|---|
| Weight | 8.5 lbs | 6.8 lbs | 6 lbs | 10 lbs |
| Battery Life | 40 min | 40 min | 35 min | N/A (corded/steam) |
| Suction Power | 20 AW (strong) | 130 AW | 18 AW | High (steam boost) |
| Dirt Cup | XL (1L+) | 0.6L | 0.5L | N/A |
| Best For | Pets, carpets | Hard floors, hair | Quick cleanups | Sealed floors |
| Price Range | $200-250 | $250-300 | $150-200 | $120-150 |
| Review Atlas Score | 4.7/5 | 4.8/5 | 4.5/5 | 4.3/5 |
Our Top Pick: The Hoover ONEPWR Evolve Pet Elite Cordless Vacuum Cleaner crushes Kmart options with pet-friendly tools and easy-empty bin. See on our product page.
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**Cons:**n
Ideal upgrade: Tineco Pure ONE S11 Cordless Vacuum Cleaner.
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Check current price: Eureka NEC180.
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For mopping alternatives, try the Swiffer Wet Jet Mop.
With ratings tanking below competitors, savvy shoppers opt for reliable chains. See our full rankings in Best & Worst National Retail Chains 2024: Publix Tops Trader Joe's & Whole Foods.
Actionable Advice:
Kmart holds a 1.3/5 star average from 1,300+ reviews, driven by service and quality complaints.
No—many arrive broken with poor support. Switch to Hoover ONEPWR for proven suction.
Far below average; check Best & Worst National Retail Chains 2024 for leaders like Publix.
The Tineco Pure ONE S11 excels on hard floors and pets.
Both disappoint—opt for specialized retailers with strong reviews instead.
Skip the frustration: Upgrade your cleaning game today with our top picks!
