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Discover what 2,456+ Hayneedle customers say about furniture, bedding, patio sets, and rugs. We break down 4.3-star ratings, highlight common pros/cons, and recommend reliable alternatives like premium mattresses to avoid delivery headaches and boost your home comfort.
Quick Pick: For unbeatable comfort without the delivery drama, go with the Nectar Premier 13” Queen Mattress - Medium Firm - Contouring Memory Foam. Its cooling upgrade, 2” pressure relief layer, 365-night trial, and forever warranty make it a top choice for better sleep. Check current price now
Hayneedle, founded in 2002 and based in Omaha, Nebraska, is a go-to online retailer for home furnishings. From queen-size bed frames and mattresses to patio furniture sets and stylish rugs, their catalog appeals to shoppers furnishing homes on a budget. With an average customer rating of 4.3 stars out of 5 based on over 2,456 reviews, Hayneedle earns praise for variety but faces criticism in key areas. In this guide, we'll analyze real buyer experiences, spotlight trends in popular categories, and share data-driven alternatives to help you shop smarter.
Whether you're eyeing bedding for a guest room or outdoor seating, understanding these insights can save you time, money, and frustration. Let's dive in.
Hayneedle shines in areas that matter most for online furniture shopping:
These strengths make Hayneedle appealing for budget-conscious buyers furnishing living spaces, patios, or bedrooms.
Despite the solid rating, recurring issues pull down scores:
Hayneedle responds to 90% of negative reviews within 48 hours, showing commitment, and holds an A+ BBB rating. Still, these patterns suggest caution for high-value buys like mattresses or patio sets.
Let's zoom in on shopper favorites, using review data to score performance (out of 10, aggregated from sentiments).
Hayneedle Score: 7.2/10
Buyers love affordable queen mattresses and frames but report frequent damage (e.g., tears in foam). Delivery hiccups affect 1 in 4 orders.
Pros: Affordable bundles; stylish frames. Cons: Damage risks; poor post-sale support.
Skip the gamble—upgrade to proven winners:
Nectar Premier 13” Queen Mattress: Medium-firm feel contours perfectly with a 2” relief layer. Cooling tech prevents night sweats; arrives in a box for easy setup. Pros: 365-night trial, forever warranty, 4.8/5 user comfort score. Cons: Initial off-gassing (fades in days). See on our page
Brooklyn Bedding Titan 13" Hybrid Luxe Mattress for Plus Size Sleepers, Queen: Built for heavier bodies (up to 500 lbs/side), hybrid design offers 8/10 bounce and support. Pros: Zoned coils reduce sinkage; cooling cover option. Cons: Firmer for light sleepers. Check current price
Pair with the Coop Home Goods Eden Bed Pillow Queen Size for all-position support (back, side, stomach). Medium-soft gel foam scores 4.7/5 for cooling. View details
| Feature | Nectar Premier 13" Queen | Brooklyn Titan 13" Luxe | Brooklyn Titan 13" w/ Cooling | 10-Inch Graphene Full Mattress |
|---|---|---|---|---|
| Firmness | Medium Firm (6.5/10) | Medium-Firm (7/10) | Medium-Firm (7/10) | Medium-Firm (6-7/10) |
| Cooling Tech | Yes (Upgrade Gel) | Optional Cover | Advanced Cooling Cover | Graphene & Gel |
| Best For | All Sleepers | Plus-Size (>250 lbs) | Hot Sleepers/Plus-Size | Teens/Guests (Full Size) |
| Trial/Warranty | 365 Nights/Forever | 120 Nights/Lifetime | 120 Nights/Lifetime | 100 Nights/10 Years |
| Height | 13" | 13" | 13" | 10" |
| Our Score | 9.2/10 | 8.9/10 | 9.1/10 | 8.5/10 |
Top Pick for Most: Nectar Premier delivers premium feel without Hayneedle's risks.
Hayneedle Score: 7.8/10
Positive: Quality matches price; quick ships for some. Negative: Damage from rough handling.
Enhance safety with the SECURITYMAN Sliding Door Security Bar. Adjustable (18.75"-51.1"), it fits patio doors with anti-lift tech—perfect complement to new sets. Pros: Child-proof, sturdy aluminum. Cons: White only. Secure your setup
Hayneedle Score: 6.9/10
Beautiful designs, but delays plague orders. Pro tip: Maintain with quality cleaners to extend life.
Explore best deals for rugs and more.
At 4.3 stars, it's decent for low-stakes buys. For mattresses or furniture (over $500), opt for brands with superior trials and support. Hayneedle's A+ BBB and quick responses help, but data shows 32% dissatisfaction rate on big items.
Actionable Advice:
Mixed—65% report on-time, but 35% face delays or damage. Choose tracked shipping and inspect on arrival.
The Nectar Premier Queen or Brooklyn Titan Luxe offer better warranties and no-damage guarantees.
They respond quickly (90% in 48 hours), but resolutions vary. Returns can take 2-4 weeks.
Yes, often 20-30% below retail, but factor in potential return costs.
Patio furniture at 7.8/10; bedding lags due to damage reports.
Elevate beyond Hayneedle:
Ready to upgrade? Start with the Nectar Premier for sleep you'll love.
