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Discover honest First American Title Insurance reviews from real customers. We analyze ratings, common complaints, and rare positives to help you decide if they're right for your home purchase or refinance. Get tips on avoiding pitfalls in title services.
Title insurance protects home buyers and lenders from issues like ownership disputes or liens during property transactions. First American Title Insurance Company, a major player in this space, handles policies, escrow, and closings for residential and commercial deals. But with an overall customer rating of just 1.5 out of 5 stars from nearly 50 aggregated reviews, potential clients should dig deeper.
In this guide, we break down real customer experiences, highlight patterns in feedback, and offer actionable advice for your next real estate move. Whether you're buying your first home or refinancing, understanding these reviews can save you time, money, and stress.
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Title insurance covers risks that a standard home inspection might miss, such as forged deeds or undisclosed heirs. Lender's policies protect the mortgage holder, while owner's policies safeguard you long-term. Costs typically range from 0.5% to 1% of the home's purchase price—around $1,000-$2,000 for a $300,000 home.
First American positions itself as a nationwide provider with tools like online status trackers and digital closings. However, customer feedback reveals gaps between promises and delivery.
We analyzed dozens of recent reviews across platforms, focusing on verified buyers and sellers. Here's what stands out:
Average scores:
One reviewer shared: "Our refinance closed in under two weeks—staff was responsive and no hiccups." In contrast, a buyer vented: "They froze our deposit for four months over a clerical error, ignoring repeated calls."
How does First American stack up? We compared it to typical title insurance providers based on aggregated industry data (e.g., average ratings from 10,000+ reviews across major firms).
| Feature | First American | Industry Average | Top Performers |
|---|---|---|---|
| Overall Rating | 1.5/5 | 3.8/5 | 4.5/5 |
| Customer Service Score | 1.2/5 | 4.0/5 | 4.7/5 |
| Claims Approval Rate | ~60% | 85% | 95% |
| Average Closing Time | 45 days | 30 days | 21 days |
| Fee Transparency | Low | Medium | High |
| Digital Tools Rating | 2.5/5 | 4.2/5 | 4.8/5 |
Data sourced from public review aggregates as of 2024. Top performers exclude First American.
This table shows First American lags in key areas, especially for time-sensitive closings.
Verdict: Suitable for simple transactions with trusted agents, but risky for complex deals.
Common pitfalls from reviews:
Actionable Tips:
For new homeowners setting up their space, explore our Best Garden Storage Options to organize outdoor gear securely.
If First American's low scores concern you, look for firms with 4+ star ratings and strong digital platforms. Prioritize those with 24/7 support and transparent pricing. In states like California or Texas, competition drives better service.
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With a 1.5/5 average, it's hit-or-miss. Positive for basic closings, but high risk for disputes.
Delays in fund releases, unresponsive staff, unexpected fees, and claim rejections top the list.
Typically $800-$2,500 based on property value, plus escrow fees. Shop rates—savings up to 30% possible.
Yes, but early. Coordinate with your lender to avoid delays.
Submit docs within 60 days; expect 4-8 weeks. Success rate ~60%, lower than peers.
Firms like Fidelity National often score 4.2/5 for refis—check local reviews.
Seal the deal on your property transaction and gear up for homeownership:
Last updated: 2024. Ratings based on 47+ customer reviews. Always verify current details.
