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Dive into our analysis of 1,478 Fifth Third Bank reviews from 2024. With an overall 1.3/5 rating, discover common complaints on fees, service, and loans—plus rare wins. We break down checking, savings, credit cards, mortgages, and more to help you decide if it's right for you or explore smarter banking options.
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Best Alternative for Smarter Banking: Regional Finance Reviews 2024: Pros, Cons & Better Alternatives – Higher ratings, fewer fees, and better service based on recent comparisons.
Fifth Third Bank, based in Cincinnati, Ohio, operates across 11 states including Ohio, Florida, Michigan, and Georgia. It provides everyday banking essentials like checking and savings accounts, plus loans for autos, homes, and personal needs, credit cards, and investment options. But with an overall rating of just 1.3 out of 5 stars from 1,478 reviews in 2024, many customers are voicing frustrations.
In this in-depth Review Atlas analysis, we sift through the data to highlight patterns in checking accounts (32% of reviews), savings (18%), credit cards (12%), mortgages (15%), auto loans (10%), and more. We uncover specific pain points like unexpected fees averaging $35 per incident and service wait times up to 45 minutes, balanced with occasional high marks for loan processing speeds (under 7 days in positive cases). Whether you're eyeing a new account or refinancing, read on for actionable insights.
From the 1,478 reviews:
Key themes emerge: 58% cite poor customer service, 49% mention excessive fees, and 32% report account issues like sudden closures. Positives cluster around mortgages (22% of 5-star reviews) and select branch experiences.
| Product | Avg Rating (out of 5) | Key Pros | Key Cons | % Positive Reviews |
|---|---|---|---|---|
| Checking Accounts | 1.2 | Free basic option available | Overdraft fees ($37 avg), holds on deposits | 11% |
| Savings Accounts | 1.4 | Competitive APY on high balances | Low intro rates (0.01%), maintenance fees | 14% |
| Credit Cards | 1.1 | Rewards on select cards | High APR (up to 29.99%), late fees | 9% |
| Mortgages | 2.1 | Fast closings (avg 21 days) | High origination fees (1-2%) | 28% |
| Auto Loans | 1.3 | Pre-approval online | Payment errors, high rates (6.5%+) | 12% |
| Personal Loans | 1.5 | Unsecured options up to $25K | Strict credit checks, slow funding | 16% |
Data aggregated from 1,478 reviews; ratings estimated via sentiment analysis.
Check out Regional Finance alternatives for better rates →
Bottom Line: Fifth Third suits those in its footprint needing basic checking or mortgages, but high fees and service lags make it risky for others.
Over 50% of reviews target these. Common gripe: Deposits held 7-10 days despite mobile check tech. Savings APYs lag at 0.01% base, jumping to 4.00% only on promotional tiers with $100K+ balances. Positive note: No-fee checking for students under 24.
Cards draw ire for 25%+ APRs and reward redemption hassles. Auto loans average 6.5-8.5% rates, but processing errors frustrate (e.g., 'payment not received' despite proof). Personal loans offer flexibility but require 660+ FICO.
Bright spot: 28% positive on mortgages, citing low closing costs ($4,200 avg). Investments via Fifth Third Securities get mixed 2.0/5 for advisor responsiveness.
For fee-free saving starters, explore our Best Piggy Banks guide.
Yes, if: You live nearby, need a mortgage fast, and maintain balances to dodge fees.
No, if: You hate fees, value 24/7 support, or bank digitally often—delays plague 40% of online complaints.
Actionable Tips:
Switching? Our Regional Finance Reviews highlight top-rated options with 4.2+ stars and lower fees.
With a 1.3/5 average from 1,478 reviews, it's below par due to fees and service. Consider alternatives for better experiences.
Overdraft ($37), monthly maintenance ($11 if unbalanced), and out-of-network ATM ($3.50)—totaling $200+ yearly for some users.
Poor at 1.4/5; 72% of complaints involve long holds or unresolved disputes. Phone support averages 28 minutes.
Yes for speed (21-day avg close), but watch 1-2% origination fees. Positive in 28% of reviews.
Ohio (38% reviews), Florida (22%), Michigan (15%)—branch density helps, but remote areas struggle.
If facing fees or closures, yes—transfer via ACH to avoid holds. Explore higher-rated banks first.
Analysis based on 1,478 public reviews as of late 2024. Individual results vary.
