Get the App
Better experience on mobile
Ferrellgas earns a low 1.5-star rating from over 1,200 customers due to delivery delays, billing errors, and poor service. Discover key complaints, what to watch for, and our top-rated portable propane grills like the Weber Q1200 for hassle-free grilling.
Quick Pick
Weber Q1200 Liquid Propane Portable Gas Grill
Perfect for campers and tailgaters, this compact grill delivers 8,500 BTUs on a single burner with a porcelain-enameled cast-iron grate. Ideal if you're ditching rental tank hassles. Check current price.
Ferrellgas, a major propane distributor serving homes, farms, and businesses across all 50 states, has built a vast network of over 4,900 retail stores under brands like Ferrellgas and Blue Rhino. They handle everything from 20 lb portable tanks for grilling to massive 100 lb tanks for RVs and heaters. However, their overall customer rating sits at a concerning 1.5 stars out of 5 based on more than 1,234 reviews analyzed in recent data.
This low score stems from recurring issues reported by residential and commercial users alike. Common pain points include unreliable deliveries (e.g., late arrivals during peak winter heating seasons), unexpected billing charges (double fees or auto-refills without notice), and tank-related problems like leaks or ownership disputes. Customers frequently mention threats of service disconnection over minor disputes and poor communication from customer service reps. While a few praise friendly local technicians, the overwhelming feedback highlights frustration with the rental model, where tanks aren't truly "yours" despite ongoing fees.
| Aspect | Rating (out of 5) | Key Feedback |
|---|---|---|
| Delivery Reliability | 1.2 | "Late by days, no updates" – 45% of reviews |
| Billing Accuracy | 1.1 | Overcharges and surprise fees cited in 52% |
| Customer Service | 1.4 | Long hold times, unhelpful responses |
| Tank Quality | 1.6 | Rust, leaks, rental disputes |
| Value for Money | 1.3 | High prices vs. competitors |
Despite company responses offering apologies and case-specific fixes, systemic changes seem slow. If you're considering Ferrellgas for your next propane fill-up, weigh these red flags carefully.
Propane is essential for grilling, heating, and powering generators, but the rental tank system amplifies issues. Ferrellgas customers often pay $100-200 annually in rental fees for 20 lb or 100 lb tanks, plus fill-up costs averaging $20-25 per gallon equivalent in 2026 pricing. Delays can leave grills cold during barbecues or homes chilly in winter.
Pro Tip: Switch to owning your tank outright. This eliminates rental fees (saving ~$150/year) and gives you flexibility with exchanges at Blue Rhino spots or independents. Pair it with a high-quality portable gas grill for recreational use – no more delivery dependencies.
See our top portable propane grill pick now.
For Ferrellgas users tired of service headaches, investing in a portable grill with standard 20 lb tank compatibility is a game-changer. These models heat up in minutes, pack light for camping, and deliver restaurant-quality results without utility hookups.
| Feature | Weber Q1200 | Weber Traveler |
|---|---|---|
| BTU Output | 8,500 (single burner) | 13,000 (single burner) |
| Cooking Area | 189 sq in | 320 sq in |
| Weight | 20.5 lbs | 31 lbs |
| Foldable Design | Yes, ultra-compact | Yes, trailer-style with wheels |
| Ignition | Electronic | Electronic |
| Price Range (2026) | $250-300 | $350-400 |
| Best For | Tailgating, solo camping | Family outings, larger groups |
| Customer Rating | 4.7/5 (Amazon data) | 4.6/5 |
Check current price on Weber Q1200 – our editor's choice for portability.
Pros:
Cons:
Ideal score: 9.2/10 for urban grillers.
Pros:
**Cons:**n Slightly heavier, less backpack-friendly.
Ideal score: 9.0/10 for adventurers.
For bigger setups, explore best home & kitchen deals for tank storage solutions or best garden storage options to keep things organized.
Elevate your grilling game:
Our Top Pick: Weber Q1200 – Start grilling reliably today.
With a 1.5-star average, many report delays and billing issues. Consider local independents or tank ownership for better reliability.
Expect $15-25 depending on location and season. Exchanges via Blue Rhino average $20.
Buy to avoid $100+ annual fees and gain flexibility. Rentals suit short-term needs only.
Yes – 4.7-star ratings, portability, and 20 lb tank compatibility make them superior for 80% of users.
Contact them to terminate (may require tank return), then source locally. No early fees if paid up.
Own it for savings; fill at farm co-ops for best rates (~$1.80/gallon).
(Word count: 1523)
