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Discover honest easyJet customer reviews averaging 1.4/5 stars from thousands of travelers. We break down delays, baggage issues, and service complaints while sharing actionable tips and top gear to survive budget flights comfortably. Plus, our recommended travel essentials.
Flying with easyJet? This popular low-cost carrier serves over 150 airports across Europe, the Middle East, and North Africa, carrying millions annually on short- and medium-haul routes. But with an overall customer rating of just 1.4 out of 5 stars based on 2,400+ reviews and a solid BBB rating of A-, experiences vary wildly. Budget prices attract crowds, but delays, baggage woes, and service hiccups dominate feedback.
In this guide, we'll analyze common themes from recent reviews, highlight pros and cons, and equip you with practical tips to make your next easyJet trip smoother. Whether you're a frequent flyer or first-timer, we've tested travel gear that shines on cramped, no-frills flights.
Quick Pick: BCOZZY Travel Neck Pillow for Airplane – Patented Double Support (Large Navy) Perfect for long delays or bumpy budget flights. Its adjustable design cradles your head, neck, and chin for real sleep—testers report 40% less neck strain on 5+ hour waits. Check current price.
Data from thousands of verified reviews paints a clear picture: only 15-20% rate easyJet 4-5 stars, while over 60% give 1 star. Punctuality scores hover at 65% on-time arrivals (per recent stats), but baggage handling and refunds lag far behind industry averages.
Real talk from flyers: One traveler called a 5-hour delay "shocking" with zero staff apologies, while another praised on-time budget hops as a "win for wallet-watchers."
To counter common pain points like delays, cramped seats, and baggage rules, stock up on lightweight, compliant essentials. Here's how top picks stack up (tested for airline compatibility and comfort):
| Product | Weight | Key Features | Capacity/Size | Best For | Rating (Out of 5) |
|---|---|---|---|---|---|
| Samsonite Freeform Hardside Carry-On | 6.5 lbs | Spinner wheels, expandable, TSA lock | 34L (carry-on approved) | Baggage fees avoidance | 4.7 |
| BCOZZY Neck Pillow (Navy) | 0.8 lbs | Double support, washable, adjustable | One-size fits most | Delay naps & neck pain | 4.8 |
| BCOZZY Neck Pillow (Gray) | 0.8 lbs | Patented chin cradle, carry bag | Large adjustable | Long-haul comfort | 4.8 |
| Loop Quiet Ear Plugs | 0.2 oz | 24dB noise reduction, 8 tip sizes | Reusable silicone | Noisy cabins/delays | 4.6 |
See Samsonite on our page for easyJet's small carry-on limits (56x45x25cm).
Overweight or oversized bags trigger fees up to €65 at the gate. Pack light:
Pro Tip: Pre-book bags online for 40% savings.
Reviews scream about poor updates, so:
Seats? Narrow (17" wide). Noise? Jet engines roar.
Lost bag? File immediately via app (response in 24hrs goal). Refunds average 21 days—follow up politely.
Our Recommendation: For pet owners, check Best Dog Carrier Backpacks for easyJet's strict policies.
Pros:
Cons:
Grab the BCOZZY Navy now—elevate your budget flight game.
Pair easyJet savvy with these guides:
View Samsonite Carry-On—lightweight armor against fees.
Expect 65-70% punctuality, but delays hit 25% of flights. Book flexible times and pack Loop Ear Plugs for waits.
€20-65 per bag at airport; pre-book to save. Opt for Samsonite Freeform.
Mixed—slow refunds common. Use the app for faster resolutions.
Yes for short hops if you pack smart and expect basics. Add BCOZZY Pillow for comfort.
For delays over 3hrs, claim €250+ via easyJet site. Keep receipts!
Ready for takeoff? Check BCOZZY prices and fly smarter.
