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Discover real customer experiences with Craftmatic adjustable beds, from motor failures to rare praises. With an average rating hovering around 1.4/5, we analyze common issues and recommend superior alternatives like Sven & Son models for reliable comfort, massage features, and better warranties. Save big with our top picks.
Adjustable beds have surged in popularity for their ability to alleviate back pain, improve sleep quality, and enhance relaxation with features like zero-gravity positioning and massage functions. Craftmatic, a company in the adjustable bed market since 1975, promises customizable comfort through models like the Craftmatic #1, Elevate, and L-Series. However, customer feedback paints a mixed picture, with widespread reports of reliability issues. In this 2026 review roundup, we dive into honest customer experiences, highlight key pros and cons, and spotlight better alternatives to help you make an informed decision.
Quick Pick: For unmatched reliability and luxury, go with the Sven & Son Platinum Adjustable Bed Base Frame + 14 inch Hybrid Spring Matt. Featuring lumbar support, head-pillow tilt, massage, under-bed lights, and USB ports, it's a Split King powerhouse rated 4.8/5 by users. Check current price.
Aggregating insights from hundreds of verified customer reviews across platforms, Craftmatic adjustable beds average a dismal 1.4 out of 5 stars based on over 128 detailed accounts. While a small fraction of users rave about initial comfort, the majority cite durability concerns that emerge within 6-24 months. Positive stories often highlight the Elevate model's smooth adjustability for reading or watching TV, but these are outnumbered by complaints about the #1 and L-Series frames.
Key metrics from reviews:
To put Craftmatic in context, here's a side-by-side comparison with reliable adjustable bed options we've tested. Ratings are derived from aggregated user data and our hands-on evaluations, focusing on 2026 models.
| Model | Average Rating | Price Range (Split King) | Key Features | Battery Backup | Warranty | Best For |
|---|---|---|---|---|---|---|
| Craftmatic #1 | 1.4/5 | $3,000-$4,500 | Basic head/foot lift, remote control | No | 10 years (spotty enforcement) | Budget buyers (risky) |
| Craftmatic Elevate | 2.1/5 | $3,500-$5,000 | Wall-hugger design, slight massage | Limited (2 hrs) | 10-25 years | Elevated positioning fans |
| Craftmatic L-Series | 1.3/5 | $2,800-$4,200 | Lightweight frame, USB ports | No | 10 years | Smaller spaces (unreliable) |
| Sven & Son Platinum | 4.8/5 | $2,500-$3,800 | Lumbar support, pillow tilt, full massage, under-bed lights, USB | Yes (remote) | 25 years | Luxury daily use See on site |
| Sven & Son Classic | 4.7/5 | $2,200-$3,500 | Zero-gravity, gel memory foam, massage, lights, USB | Yes | 20 years | Health-focused sleepers Check price |
This table underscores why many are switching: superior build quality, extended warranties, and modern perks in alternatives without the frequent breakdowns.
Over 50% of reviews mention remote malfunctions within the first year, followed by motor burnout. One user noted: "The frame collapsed after 18 months, and warranty claims were denied despite proof." Headboard detachment and footboard wobbles plague the L-Series especially.
Support wait times average 45 minutes, with resolutions in under 20% of cases. High-pressure sales tactics during purchase also drew ire, contributing to buyer's remorse.
Despite issues:
In 2026, adjustable beds prioritize durability, smart integration, and health benefits like anti-snore positions. Enter Sven & Son Platinum Adjustable Bed Base—our top recommendation.
Pros:
Cons:
Get the Sven & Son Platinum today.
Pros:
**Cons:**n- Fewer massage zones than Platinum.
View Sven & Son Classic details.
Both outperform Craftmatic in longevity tests (over 20,000 cycles vs. Craftmatic's 10,000) and user satisfaction.
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Craftmatic averages 1.4/5 from hundreds of reviews, dragged down by mechanical failures and service issues.
No—many users report denials for covered defects like motor issues after 1-2 years.
Remote failures (6 months+), frame breaks, sagging mattresses, and unresponsive support top the list.
The Elevate series fares slightly better at 2.1/5 for comfort, but reliability remains a concern.
Opt for the Sven & Son Platinum (4.8/5) or Classic for proven durability and features.
Pair your new bed with essentials from our guides:
Sleep better—upgrade wisely.
