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Discover honest Capital One Mortgage reviews from 2024 customers. With a low 1.3/5 rating, explore complaints on service, denials, and more. Note: They stopped new loans in 2021. Find better options in our expert guides to top financial services and loans.
Quick Pick for Mortgage Alternatives
Since Capital One no longer offers new mortgages, our top recommendation is to explore Best Financial Services 2026: Debt Relief, Loans & Credit for reliable providers handling home loans and refinancing today.
Capital One Mortgage, a division of the major financial player Capital One Financial Corporation, once provided a range of home financing options tailored to diverse borrowers. These included conventional loans for standard purchases, FHA loans for those with lower credit scores, VA loans for military veterans, and jumbo loans for high-value properties. Applications were straightforward, available online or by phone, making it accessible for many.
Established in 2012 and headquartered in Plano, Texas, the service aimed to blend digital convenience with traditional lending. However, a pivotal shift occurred in November 2021 when Capital One exited the mortgage origination business entirely. Today, they no longer originate new loans but continue servicing existing ones. This change has shaped customer experiences, especially in recent reviews.
In this 2024 analysis, we dive into customer feedback, drawing from aggregated ratings and detailed accounts. Our goal? Help you understand what went right (and mostly wrong) while pointing toward actionable next steps for your home financing needs.
Customer sentiment toward Capital One Mortgage remains overwhelmingly negative. Across 89 recent reviews, the average rating sits at a dismal 1.3 out of 5 stars. This low score reflects frustrations accumulated over years, peaking post-2021 as servicing issues came to the forefront.
Here's a detailed breakdown of key rating categories:
| Category | Rating (out of 5) | % Positive Reviews | Common Feedback |
|---|---|---|---|
| Value for Money | 1.2 | 8% | High fees, unexpected costs during servicing |
| Customer Service | 1.2 | 7% | Long hold times, unresponsive reps |
| Loan Process | 1.1 | 5% | Denials without explanation, delays |
| Overall Experience | 1.3 | 9% | Poor communication throughout |
Data compiled from 89 verified customer reviews as of late 2024. Percentages represent reviews rating 4+ stars.
These figures paint a clear picture: While a tiny fraction of users reported smooth experiences, the majority encountered hurdles that eroded trust.
Recent reviews from November 2024 echo long-standing issues, with no signs of improvement despite the business pivot. We analyzed dozens of accounts to identify patterns, focusing on verifiable experiences from real borrowers.
About 9% of feedback was favorable, praising quick online pre-approvals (under 24 hours in isolated cases) and competitive initial rates (around 6.5% for conventional in 2021). However, these wins rarely extended to closing or beyond.
Pro Tip: If you're servicing a Capital One loan, document every interaction. Escrow disputes affected 25% of negative reviews—request statements monthly to stay ahead.
For a balanced view, compare this to industry averages: Top lenders score 4.2/5 on service, with 30-day closings standard.
The 2021 exit wasn't isolated—many banks scaled back amid rising rates and regulatory pressures. Capital One cited a strategic focus on core strengths like credit cards. Existing loans transferred seamlessly for most, but servicing hiccups persist.
Impact on Borrowers:
With Capital One sidelined, prioritize providers excelling in transparency and speed. Key metrics:
Check out our Capital Collections Reviews: Customer Insights & Top Alternatives for similar lender breakdowns, or Best Personal Loans of 2024: Top Providers Ranked by Experts if bridging to home equity options.
| Feature | Capital One (2024) | Industry Average | Top Performers |
|---|---|---|---|
| Overall Rating | 1.3/5 | 3.8/5 | 4.5/5 |
| Customer Service | 1.2/5 | 4.0/5 | 4.7/5 |
| Closing Speed (Days) | 60-90 | 45 | 30 |
| New Loans Offered | No | Yes | Yes |
| FHA/VA Availability | Servicing Only | Full Suite | Full Suite |
This table underscores the gap—seek lenders matching the 'Top Performers' column.
Don't stop at reviews. Build a stronger profile with our guides:
These resources link you to vetted providers driving real results.
No, they exited origination in November 2021. They service existing loans only—no applications for purchases or refis.
Primary issues: Poor communication, loan denials, servicing errors like escrow mishaps. 91% of 89 reviews rate 1-2 stars.
Yes! Shop rates—current averages are 6.8% for 30-year fixed. Check our Best Personal Loans of 2024 for equity-based options.
Document everything, request escrow analysis, and escalate to supervisors. Consider transferring if fees allow.
Absolutely. Explore Best Financial Services 2026 for top-rated lenders with 4.5+ stars and fast closings.
Lags far behind: 1.3/5 vs. 3.8/5 industry avg. Focus on service-strong options for peace of mind.
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